"Products are still 5-star, but service has really gone downhill!\n\nHad an appointment at 2:20. I checked in at 2:00 and was told they're running about 20 mins behind (2:40).\n\nCame back at 2:35 and the girl had NO RECORD of my checkin! She apologized and said it would be 10 minutes (2:45).\n\nSo I waited, and 20 minutes later I was talking with a tech who was also \"finishing up\" with another customer. The tech didn't get to me until 3:00 - 40 minutes late!\n\nFail."^^ . "3"^^ . "2"^^ . "0"^^ . . "2015-11-01T00:00:00"^^ . . . "0"^^ .