"2"^^ . "2014-05-15T00:00:00"^^ . . . "3"^^ . "0"^^ . "I was really excited to try this place! I was grabbing myself some Cafe Rio after a long day and decided to pickup some food for my parents at China Gourmet.\n\nI suppose the issue started when I was ordering the food. I told the girl taking my order that the first few dishes were vegetarian, no meat, fish or eggs and to please substitute tofu. I asked to make sure that they did not use fish sauce and she said 'no we don't use that.' So I proceeded with my order and after each vegetarian dish I stated, no meat, subsitute tofu please. The last dish I ordered was a chicken dish for my father (as he does eat meat).\n\nI did not wait long for my food and the girl was nice enough to bring it out to my table. \n\nMy mom dished out the food and I checked to make sure she did not open the chicken dish (as she too is a vegetarian). I opened the tofu dish and it looked really strange so I took a bite of the food and of course it was meat, I was disgusted. I had bitten into a piece of pork, I had to wash my mouth out. The 'ma po tofu' dish was listed under pork and I specifically told the girl taking my order that I did not want meat. \n\nI decided I would call to fix the issue, I knew it was a mistake and that there was obviously some sort of miscommunication. I call and speak to a girl (I was not sure if this was the same girl that took my order). I told her what happened and she told me that she took my order and that I never told her that I was a vegetarian. I then stated that I have been a vegetarian for over 10 years and I am fully aware of how to order vegetarian food. I tried to deescalate the situation because it seemed as though the girl was getting defensive and it was a simple mistake. I told her all that I wanted was a refund for the one dish and she said they would only give me credit.\n\nI asked to speak with a manager (because I did not want credit, I wanted a refund for the dish that they did not execute properly. The manager stated that she overhead me order and that I did not state that I did not eat meat and I ordered a meat dish so they would not give me a refund and they would only give me store credit. At that point I became very frustrated. I have worked in customer service industry for over 9 years and I have been in food service for 5 years. If there is one thing I know, it is customer service and she was not treating me like a valued customer. I then told the 'manager' that I did in fact order a meat dish for my father and that I ordered 3 vegetarian dishes for my mother and I as eating meat is aganist our religion. I also told her that after every dish that was vegetarian that I would say 'no meat, substitue tofu.' She proceeded to tell me that it was my fault and we went back and forth. Then she hung up on me.\n\nMaybe I should have checked the food before leaving the establishment. Regardless, I will never frequent this establishment again in the future. Possibly the WORST customer service experience I have had and a complete lack of respect for dietary/religious restrictions."^^ . "1"^^ . .