"2013-09-04T00:00:00"^^ . "0"^^ . "0"^^ . . . . "1"^^ . "4"^^ . "I wish there were a zero stars to give. I had been to this location a couple of times and had ok service, it wasn't exceptional but it was close to my house. After a recent visit, they came up with needing a new fuel filter. I didn't have time and would come back. A few days later, I called to see how long the wait was and told the guy what I needed done. He said come on down, it'll be a couple of hours. I dropped it off and had a friend pick me up and we went for lunch and a movie and I even visited with her at her house, that was about a time frame of 4 hours. I had my friend drop me back off, I figured it would be done by now or almost finished. I should have known it was not a good sign when I saw my car still parked in the same spot where I left it. I went in and waited for someone to help me. I understand they are a busy shop, but at least acknowledge the customer by saying I will be right with you. \nI was told they had not even gotten to my car yet. I reminded him that I had dropped it off 4 hours earlier at which time he had told me a couple of hours. If you can't deliver on a promise or at least come close to it, don't say it. You'll just end up with angry customers. Mike, I think he was a mechanic, he had come into the shop for some paperwork and proceeded to tell me about a lady whose car had been in the shop for a week. WHAT?! You are actually proud of that fact? You should be embarrassed that you can't fix their car within a day or two.\nI sat in the waiting area for another 2 hours before my car was done. I was considerable upset. The person who rang me up gave me a free oil change coupon. That did nothing to satisfy my anger. What good is a free oil change if i have to wait all day. At this point, I do not want to ever come back into your shop and have not.\nI've gone to another Fletcher's and have had exceptional service there.\nI've decided to take all my vehicles into a smaller shop where you can make an appointment and feel like you are getting personal service."^^ .