"2016-09-15T00:00:00"^^ . "1"^^ . "4"^^ . "Let me start by saying that I like Steve, Emma & Rich on a personal level. Emma is an absolute sweetheart. \n\nMy customer experience was very disappointing and want you to know that it would be FOOLISH on your part to consider taking a vehicle to Brooks Racing to be worked on. My car needed the engine's rotating assembly rebuilt and I wanted a supercharger added. The initial estimate was that the process would take 3 months and cost $5,967. After waiting FOURTEEN months and paying Brooks Racing over $20,000 plus much more on parts. The car was not running right and was overheating badly. Let me say again....they had the car for 14 months and although I would call and follow up each week, it would often sit and sit with no work being done. I paid them promptly each time they gave me an invoice in hopes that they would take care of me but still customer service was atrocious. After I learned that they were getting evicted from their location and had actually moved my car to the new location I knew I needed to take my car to somebody else. I am very grateful to Emma for recommending another company that is doing good work for me. \n\nI could write chapters about the saga I endured but I'll keep things simple:\n* There is little or no pride in workmanship\n* They do not see things through\n* Customer Service is a foreign concept\n* They don't use a calendar and plan their work \n* They ignored dozens of phone calls, texts and emails over the 14 month ordeal\n* When I was expecting a $2,500 bill they surprised me with a 11,000 bill. \n* The fabrication work done on my car was poor. The welding skills are feeble.\n* My car sat under a swamp cooler for many months causing surface rust to some parts\n* Various wires and cables were melted and or severed\n* They are very good at making excuses\n\n\nI have payed thousands to have the shoddy work performed by Brooks Racing repaired by a competent and conscientious shop including:\n* Replacing the \"custom fabricated\" Cold Air Intake with something that seals to the throttle body and fits in the car\n* Plumbing the intercooler coolant system as the system didn't flow when I got the car which was part of the cause to the overheating\n* Replacing the engine support. Brooks had taken the 4\" box metal cross member and hacked a huge chunk out of and tack welded a little hollow 3/4\" pipe in it's place\n* Repairing the fuel system lines\n\n\n\nI tried to schedule to have my car professionally towed to the new shop and Brooks INSISTED on transporting it for me. Unfortunately they used a 5th wheel trailer which didn't work well for my low slung Italian car. When Brooks Racing delivered it they ended up tearing off the fuel lines while unloading it. I'm deeply troubled by the number of scratches, scrapes and gouges that are now on my car after they had it for a year and two months. My car was in nearly new condition with just 11,000 miles on it when I took it to them. \n\nAnother crazy thing is that Rich the Mechanic called me after I had gotten my car back and asked me for more money. He said he spent a six of hours \"diagnosing\" the intercooler system and wanted to get paid. I asked him what his diagnosis was and he said that the cooler was blocked. UGH!!! Six hours to figure that out? I explained that I had paid every invoice I received and was not interested paying any more. I told him that I had paid him to install the system PROPERLY once and he failed. I should have to pay him again for diagnosing it. Lastly, I was paying another company to repair a lot of his work and that there were kinks in the system and that is why it didn't flow.\n\nAt the end of the day Brooks Racing treated me like spoiled teenage girl might her daddy's credit card. They seemed to think I was made of money. They took advantage of me and did awful work on my car."^^ . "0"^^ . "0"^^ . . . .