. . . "I realize I'm the only poor review, and I seldom write negative things unless I feel strongly. \n1) First visit: My dog is a rescue who was aggressive before we rescued him. All prior instances of aggression and behavioral issues were disclosed. Upon calling to check on him, I am told \"are you aware that your dog is aggressive?\" I say, \"Yes, I noted that with your staff.\" he says \"oh yes! I see that now.\" Obviously my dogs file was not thoroughly read. \n2) Upon pick up from said 1st visit, I was told he was upgraded from an extra large room, to a royal suite (free of charge) in order to handle him easier due to his temperament. This redeemed Pet Palace at that moment. When I went to schedule another visit several months later, I booked the royal suite with ease of handling for staff in mind. I got a phone call saying that they wanted to move him down to an extra large room to better handle him. What? I purposely booked a royal suite because you said it was better for the dog AND you last time. I did not confirm this to be OK. A few days later I get a confirmation call, telling me that \"you never booked a royal suite in the first place.\" I checked my email reservation which said \"royal suite\" on it, so I knew something was fishy. The manager had to call me to explain why an extra large room was now suddenly easier... OK.. Whatever. I let it slide. \n3) I was to drop my dog off at 7pm Saturday, and pick him up at 7pm Sunday. 24 hours. They were going to charge me for TWO nights instead of one... That's just poor pricing. \n4) Go to drop my dog off with updated records, and they are not properly noted for his updated bordatella, which was issued 3 days prior. Though the vet did not send me the correct records (and will be getting a phone call from me come Monday) I was turned away without so much as an ounce of an attempt to try and help. My trip was canceled, deposits lost, and non-refundable hotel costs lost. \nI won't give this place one more opportunity to upset me."^^ . "0"^^ . "0"^^ . "2017-08-12T00:00:00"^^ . "1"^^ . "1"^^ .