"0"^^ . "1"^^ . . . "2016-04-19T00:00:00"^^ . "2"^^ . . "0"^^ . "As a VW owner, Ganley West has been a sustained pain in my side the whole way through. I'll hit some highlights out of the two years I've had the misfortune to deal with this shack.\n\n1. When I was first car-shopping, the dealer would only show me cars from the previous model year that weren't eligible for competitive financing and that he got a special bonus for shedding. Plus, they weren't what I wanted. I talked to another VW dealership, and they pulled a car for me that was EXACTLY what I wanted- they bought it off Ganley. \n\n2. My car was in an accident- flying debris on the highway caused damage to the body and the air intake or turbo. Ganley's \"techs\" took forever to figure this out when it was apparent to me as a driver. They reportedly didn't know what caused it, and wouldn't show me anything. Plus, they took forever, which in turn held up the body shop and made me incur more time in an awful rental car. \n\n3. I took the car in for service one night. The arrogant, hair-gelled \"service manager\" who's probably never intentionally touched a wrench in his life rolled his eyes and put on a big show over me needing an \"appointment\" to get that done. I acquiesced and told him I would go elsewhere, which was apparently an affront to his family. He started alternately yelling at me and pleading with me to stay. I politely informed him that he was unequivocal in saying that he wouldn't help me, and that I wasn't going to waste any more of his time. I left, and had the work done elsewhere. Admittedly, this was partially my fault for not knowing what the service would involve, but I didn't need talked to like a child.\n\n4. Last night, I took my car for a simple oil change. I checked the service manual to make sure it was a fast-lane eligible service. I was told my oil would be changed, the multi-point inspection performed, a bulb replaced, and my car would be washed; I was even there two hours before close. Hooray! Sounds good, I've had it done here before. (Granted, their \"car wash\" sucks- they always leave dirt on my back window under the spoiler, but hey, it's free, who cares?). I waited in their waiting room for TWO HOURS and got charged $120 for an oil change and a lightbulb. I walked outside to my car and saw it was still dirty. I told the service manager, who sent me back to Purgatory while my car was washed. Then came word that I couldn't get my car washed because the power washer was \"broken.\" I found that odd, considering that no one else who had service done before me complained that their car was unwashed. The remedy was a coupon for a \"free\" car wash, which was even more curious because they were complimentary with top-off services. I got into my car and it still displayed the \"Service in 100 Miles\" indicator. This was my second trip back in to the office to get something fixed. A tech who was obviously too lazy to do his job right the first time came out and reset it for me. As soon as I got home, I put cardboard underneath the car; I absolutely know they've screwed something else up, and I'm just waiting for it to happen. \n\nThe only thing that keeps me coming back here is convenience, but after FOUR bad experiences, I need a new mechanic. The quality of service you get here is awful all around, and an embarrassment to the brand. \n\nOh, and they do that shady little trick where they want to censor your opinion on feedback before they submit it to the company."^^ .