"2012-05-31T00:00:00"^^ . . . "1"^^ . "1"^^ . "Having rented from many different rental car companies and locations.. I must say this take the cake as the worst experience ever. I guess you get what you pay for and at the time Hertz must have offered the cheapest rate.. If I had known that for 4 extra dollars I could have spent over an hour of my life elsewhere and not deal with these horrible clerks, I would have paid double. \n\nThis Hertz location serves a pretty large airport and probably has the demand to stay afloat but as far as brand representation, I believe it's doing harm by allowing it to function the way that it does. \n\nYou are greeted at the Hertz counter at the airport with a sign that just reads proceed to the bus stop ahead. (which I did) I waited for 40 mins before the bus arrived. ( enough time to admire the water fountain of the Queen) I will admit that after my bus arrived at the rental location another bus pulled in about 15 minutes after so maybe the bus driver just had to \"drop the kids off at the pool.\" I then approached the counter and the \"lady\" at the desk must have tried to NOT make eye contact with me the entire time. She succeeded.. She didn't look up at me once and spoke to me in a condescending manner. If you hated your job that much just quit. I decided I'd rather wait on line again and deal with someone else. So I was handled by the manager and the service did not improve one bit. I thought okay just get the car and go. After all the paperwork was done. I sat down and waited and was able to talk to another couple which just dealt with the same ordeal.. we both conversed and waited for about 20-30 more minutes. We noticed it was taking a while so I asked the manger about how much longer it would take for our cars to be brought up and he said.. \"well it's been sitting at this spot since I spoke to you.\" \n\nSo I'm thinking:\n1. We were all hard of hearing and didn't hear him tell us where it was parked \n2. He must have been busy sitting there hating his job and not notice or wonder why are there 4 people waiting in my waiting area? They are THE ONLY 4 people in here.. \n3. Pay the extra dollar or 2 per day and stay away."^^ . . "0"^^ . "0"^^ .