. . "2015-10-12T00:00:00"^^ . . "0"^^ . "My first time at this establishment will most likely be my last. I went there yesterday for brunch to celebrate the birthday of a friend and we received some of the worst service ever from our server; though, her support staff (bussers, hostess, etc.) were wonderful. I did not catch our server's name because she never introduced herself or read the specials options to our table, but she is easily identifiable by her bright crimson colored hair. She spoke so softly we often had to ask her to repeat herself and she acted as if that was a chore or as if she was too good to be serving our table, often hiding at the register and ignoring our requests. She even had the audacity to roll her eyes at us multiple times and comment under her breath while walking away. \n\nWhile we had a larger party of 11 people, we were very relaxed and understood that service might take longer because it appeared as though this restaurant was designed more for parties of 2-4. With that being said, 20+ minutes for 11 waters and 4 mimosas to be delivered is ridiculous, especially when the restaurant is not even nearly full. I would not recommend ordering the \"bottomless mimosa\" as they are NEVER refilled without you having to ask; even with two bussers checking on the table. \n\nI am not sure what time they start serving brunch on Sunday but our reservation was for 1pm. By this time they had run out of ingredients for the regular menu items (bananas for the French Toast with Fried Bananas and Rum Sauce) as well as drink ingredients (cherries for mimosas). This would have been ok if our server had told us that the kitchen had run out of bananas either before we ordered (again, she never reviewed the specials or asked if we had questions about the menu) or after entering our orders into the system (a good chef will always let service staff know which items or ingredients are 86'd for the day). We had no idea the french toast would be served without bananas until it was placed in front of us and we had to ask about it; then we were asked if we had ordered it without bananas. A good server will know what is and isn't available, a good chef/cook will make sure the front of the house staff is informed of menu changes. But again, this server seemed more interested in her hair color than in actually being good at her job. I would like to compliment the busser who made a valiant effort and ran to the closest grocery store to get cherries for the drinks. His effort was noted and helped make up for the lack if good service by other staff. \n\nLuckily the woman next to me asked about specials before we ordered and our server very quietly only read them to us. I was under the impression that she then went to the other side of the table and reviewed them with our other guests, she did not; is anyone surprised? I ordered the Lobster Gravy and Biscuits and when it arrived one of our guests commented that she had not seen it on the menu. When I told her that it was a special she replied that no one had informed that end of the table about specials. How does a restaurant expect to make money if it's servers are not pushing the specials which are normally (and were on this occasion) the more expensive items?\n\nWhen our food finally arrived, an hour after we were seated, it was staggered and obvious that the kitchen had been holding some of it in a failed attempt to deliver everything at once. It took approximately 10 minutes for them to serve 11 people. Many of our orders were messed up or confused, extra items were delivered, and main ingredients were missing as previously mentioned. One of our guests even had to remind the staff of what she ordered because they brought the wrong entree. Nothing that was served looked that special and I can tell you the lobster gravy and biscuits wasn't what it was cracked up to be. \n\nAfter our meals were delivered by other staff members our server never asked how the food was, we had to ask for missing items (including flatware) and refills on waters/mimosas. I honestly felt bad for our server's support staff because they were very obviously carrying her workload for her as she hid at the far end of the bar or at the table next to us chatting with who appeared to be her friends. \n\n45 minutes after our plates were cleared by the bussers we finally caught our server's attention and asked for our bills, after mentioning to two other staff that our mimosas were empty and we had asked our server for refills. Her excuse was something about the bartender needing to make them because she could no longer pour them from the carafe. When we had finally paid and she brought back our change/credit card slips, the change was not correct. Apparently this restaurant thinks it is ok to \"round\" the change to an even number; and even number in their favor! So after having 18% gratuity automatically added for crappy service and ok food, this server was not helping the restaurant, or maybe herself, to an additional $.50 or more per customer."^^ . "0"^^ . 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