"3"^^ . "2009-01-23T00:00:00"^^ . . . "I've had to deal with their customer service department a few times this week. I just moved and transferred my service to my new locale. The service was initiated at the new place, but was left on at the old place as well. \n\nI had to navigate through the barrage of prompts and menus, but when I did get to the human part of the experience, they were warm, friendly, and I even got a sense of \"They actually give a fuck\". \nBoth times I talked to a person, I didn't have to wait too long on hold. They both asked me what I preferred to be called, (Nicholas or Nick), and used my name a few times across the conversation. They each helped me with 2 different problems right after another, without a grump or a \"please hold while I connect you to someone who can do that for you\". \n\nAll and all, definitely pleasant experience. I think Cox has the best telephone support I've dealt with. (maybe it's because Big Brother is listening to them.. but none the less...\""^^ . "1"^^ . "4"^^ . . "0"^^ .