"1"^^ . . "7"^^ . . . "0"^^ . "0"^^ . "2013-01-09T00:00:00"^^ . "Went again for a routine oil change - made an appointment. When I went in for service I had to wait 10 minutes before anyone even looked at me. Finally sat down to fill out the service order. I cannot understand why they do this by hand each time. I bought the truck here, why don't you have my information in the computer? After filling it all out the service rep says \n\n\"it will be ready in about 2 and 1/2 hours\"\n\n\"I had an appointment\" I replied. \n\nHe shrugged his shoulders so I left. Every time I have been to this place for service there has been a gaff."^^ .