"I've always rented with Enterprise with no issues. I've moved to Vegas 2 years ago and rented from this location twice. Both times, I've had issues! First time, they told me the economy car I reserved was getting an oil change but was on its way back so they asked if I'd like to wait or get a bigger car for a few bucks more. I said I'll wait for the small Fiat. A few minutes go by and they asked again I kept saying I'll wait because I didn't want a bigger car even if it was free. The lady that helped me kept asking why I wanted the Fiat and that I'll be better off driving a compact car etc. At this point I don't think the Fiat was ever on its way back and they were just trying to make me pay more. I was getting frustrated and she told me (in front of her manager) \"I think you're just being mad to be mad.\" This made me furious, no I am mad because I reserved for an economy car months in advance and when I came for it after work, it is not available. What is the point of making a reservation if you don't have the car?? And all the manager said was that he would give me any car I wanted. Well, yea I want the car I reserved.. Which I never got. Anyway, when I returned the car the manager was super nice and knocked off a few days off my rental. \n\nSecond time was this past weekend. This time around everything went smoothly. I was in and out with no complaints. However when I went in to return the car, they charged me for insurance when I specifically told the lady who helped me that I do not want insurance and I have my own. She wrote down that I had Allstate with $1000 deductible. And told me to sign and initial on the form. However, I didn't notice that where she told me to initial was to accept insurance. I admit, I should have read more closely but they make you sign these forms in the 100 degree heat. I honestly just wanted to get in the car and go. I trusted her to understand what I said verbally but I guess I should never trust Enterprise again. I used to love Enterprise, but after my experiences with this location, I will never rent from Enterprise again. What a terrible way to represent the company."^^ . "0"^^ . "1"^^ . . "0"^^ . "2016-07-27T00:00:00"^^ . . . "0"^^ .