"1"^^ . "This has always been my least favorite Sephora store in Pittsburgh. Unfortunately, it is also the most convenient for me. I have never gotten the level of service here that I get at other Sephora stores, but the last time I was here, I had such a bad experience that I do not think I will be going back.\n\nThis is the first time I have been in a Sephora and was not greeted or approached by one sales associate the entire time I was in the store, which is already pretty shameful. But to make matters worse, when I went to pull up an email coupon on my phone, an associate started arguing with me about its validity before I even showed it to her. When I explained the coupon, a perk from reaching V.I.B. status in their Beauty Insider program (you know, meaning, I spend way too much money at this store and should probably deserve a modicum of respect), her response was, \"That doesn't exist. We don't accept email coupons, so you obviously read it wrong.\" I asked her to wait a minute while I found the email, and I would show it to her. She crossed her arms, rolled her eyes, and, her voice dripping with sarcasm, she said, \"Okay, please do.\" I wanted to walk out of the store so bad at this point, but I needed some foundation ASAP! So, I showed her my email, and she said, \"I don't know what this is. I'm going to need to call a manager.\" I get having a strict coupon policy, but she was just flat out rude throughout the entire interaction. Her manager, of course, told her that it worked on in-store purchases and all she had to do was scan the barcode. I have no idea why she was so incredulous of my coupon, but the incident and the lack of apology from the associate really turned me off from this store.\n\nI will give it two stars because it has a decent selection of brands, even for the small space, but I will go out of my way to avoid this particular store. The associates at Ross Park and South Hills Village are friendly, knowledgable, and helpful. Their Shadyside counterparts need a serious attitude check.\n\nUpdate: I had written to Sephora about the poor experience described in my last review and got a personal apology from the Shadyside Store Manager. She also sent me a $25 giftcard. This was EXTREMELY generous since I really didn't ask for anything and just wanted to let them know about the issue (as a retail manager myself, I would want someone to tell me if my associate was rude!). Sad to say, I still really don't want to shop here when there are other Sephoras in the area, but take my review for what it is--one person's experience."^^ . . "2"^^ . "4"^^ . "0"^^ . . . "2011-11-05T00:00:00"^^ .