. "1"^^ . "3"^^ . "1"^^ . "0"^^ . "2016-10-11T00:00:00"^^ . . . "I had decided to stray from my usual brow lady because I just didn't have enough time to drive to her. I got a lady who was very sweet and I thought we were on the same page when it came to what I wanted done to my brows. All I asked for was that they were trimmed and cleaned up on the top and bottom. She even said \"your eyebrows are thick\" and in return I said \"yes, I like them that way.\" \n\nHere's the best part so stay with me now. Every time she would pull the muslin off of my face she would make a \"YES\" or a \"GOOD\" or a \"VERY NICE\" exclamation. Based off of her excitement, I was so ready to look in the mirror and see Jennifer Lopez. When she told me she was done, I looked in the mirror and had to literally put on my glasses (I don't even have bad vision) to make sure that I was seeing my eyebrows correctly. Half of my eyebrow was gone and the top layer of skin on my upper lip had been ripped off. \n\nShe asked me how I liked it and I just didn't have the heart to tell her I was not pleased. She told me to just fill it in a little at the ends. A LITTLE?? What happens if I didn't wear make up? Would I have to live the next month of my life with half an eyebrow? Thankfully, ABH came to the rescue and I am now with temporary eyebrow tail, but that's besides the point.\n\nI went to the front to pay, expecting to pay the usual $16 or whatever you normally pay at a nail salon. Imagine my face when I got hit with $30. By the way, I also tipped her. I went home to further investigate my brow and lip and realized she had nicked skin around my eyebrow with tweezers. \n\nI went on the website and got the email to the salon to express my distress in hopes that someone would forward it to the manager or owner. It's been 4 days since I emailed them and haven't had a single response. No email, no phone call, nothing. So now here I am, $35 broker, sans half an eyebrow, and a scab on my upper lip. \n\nTL;DR: Half my eyebrow is gone, skin ripped off my lip, tried to reach out to management, no answer."^^ .