. . "I came in with high hopes after reading other yelp reviews but I have to say I didn't enjoy the visit. I have a 4 yr old lab that was due for 1 vaccination and heart worm preventative medication. I have moved around a lot in the time I've had her, so I've been to 4 different veterinarians with her. \n\nNew patients need to provide their old records (duh) but I could not find a contact email any where on the website but I did find one in an emailed auto response confirming the apt that said \"any questions? email us at xxx\" I emailed to that address and never got a response. \n\nWhen I walked into the office it is really beautiful and feels more like a doctors office. When I arrived the nurse came straight towards me and immediately asked for her records without really greeting me or my dog first. OK, maybe she had a tough day or is a very straight forward person but it came off a little cold. I emailed the records to a new address they provided and then everything was fine. \n\nSide Note: there were cats hanging around, which is great, I love cats, but not great when your large dog doesn't feel the same. I have control of my dog, but things happen and it just doesn't seem like a good idea to let cats mill around right in front of her nose. Also, what if someone is allergic to cats and bringing their dog in? \n\nAnyway, appointment starts and we go into separate room. The nurse asks a few questions about my dog and says something about her being over weight but never directly told me she was overweight. So....is she? By how much? Kind of important information once they get older to tell me directly about that. She then tries to take her temp through her bottom...(with a regular thermometer) what technology is this? Every vet I've been to takes the temp through her ear. Maybe that's not as exact a measurement, but she just gave up after my dog wasn't having it the old fashioned way.\n\nA few minutes later the doctor comes in by swinging the door wide open suddenly and jumping down at my dog like \"Want to play?!\" Which scared me and my dog and to be honest made me angry that he scared my dog. I've never heard that the best way to approach a new dog is by jumping at her after suddenly swinging a door open. \n\nThey then put her on the table and ran all the normal tests but I didn't like the way they handled her. It seemed a little rough. I mean, she's a big, rough kind of dog, but they never made her feel comfortable with them. They then gave her the vaccine while she is standing on the table, through her nose which she snorts back out some and gets all over my face! Couldn't you (a vet and nurse) know that was going to happen? Don't you do this all day? Couldn't you have told me to move? Whatever.\n\nThen as we go to leave the nurse hands me a coupon for their online store and says if I order today the heart worm medication will get there before the holidays. What? Every other vet actually gives you the medication before you leave and charges you right then. Now I have to wait for the medicine to be delivered. \n\nOverall, kind of an irritating experience. The staff didn't seem to \"get\" dogs. Maybe it was just big dogs, but we didn't really feel welcomed to the new vet. I think this place is probably great for small dogs and cats but we felt out of place. I will probably give it one more chance, maybe it was an off day for them."^^ . "2015-12-15T00:00:00"^^ . "0"^^ . "2"^^ . . "2"^^ . "2"^^ .