"Since I work for a hotel in Scottsdale, I have very high expectations and I'm constantly judging other hotels. \nI knew the Cosmo would be pretty great but my mind was blown.\nWhen I made my reservation over the phone, the woman who I spoke with was great. She was really helpful and even explained that they had a deal going on that included a $150 gaming and f&b credit. I was sold.\nWe get to the hotel Sunday at around 11am and the line at the front desk is insanely long. We checked our bags and our bellman told us that we should try to check in early so we went for it. Andrea at the front desk was so friendly even though they were slammed with guests trying to check in. She had no problem checking us into our room at 11:45. \nSo we get into our beautiful City View room and I was pretty impressed except for the fact that we had no tub :( the woman I spoke with said we would have a 'Japanese soaking tub'. I was upset but I looked past it and we went down to the Marquee pool party which was so amazing despite the not so great weather. Our bartender Shawna was so sweet and friendly. After a great time at the pool, we went back to the room and I had still been upset about not having a tub and was even willing to pay an upgrade to get a tub in my room. I called guest services and spoke with Danielle Marie. What an amazing girl. I explained the situation about how id wanted a tub and after a few minutes, she had upgraded me, complimentary, to a terrace room just right above our current room! She made me feel like we were the only ones in the entire hotel and was the true definition of hospitable. \n\nThe only reason I give this hotel a 4 starts is because it took the bellman well over 50 minutes to bring us our bags and it took the housekeeping about 45 minutes for new towels :\\. Besides that, the hotel was perfect. All the restaurant were fabulous, all the people I spoke with at Identity were very knowledgable and I can not wait to come back! Thank you everyone at Cosmopolitan for making my trip extremely special."^^ . "0"^^ . "2013-10-17T00:00:00"^^ . "0"^^ . . "0"^^ . "4"^^ . . .