"5"^^ . "2015-10-07T00:00:00"^^ . . "3"^^ . "0"^^ . "0"^^ . "I was thrilled to learn that Markham finally got an Apple store at Markville. This location is on the second floor, above Zara, by the Old Navy entrance.\n\nI have been here twice to visit the Genius Bar. The first time was in April 2015. The touchscreen on my iPhone 5 popped out of my phone. I could not reseat it. I booked an appointment online. Getting me to sit at the Genius Bar was smooth.\n\nThe Apple technician advised that it would be $150 to replace the screen. My 2.5-year-old phone had half a year left before I could get a new phone. I decided to say yes to the screen replacement. I was advised to return to the store in an hour.\n\nI shopped. I sipped a beverage at Starbucks across from the Apple Store. I came back.\n\nThe technician had to go back into the tech room and check on my phone's status. It turned out that there was a battery defect with my phone. Although my iPhone was out of warranty, Apple had no choice but to give me a brand new iPhone 5 with the same 64 GB capacity. I was thrilled. It was my lucky day!\n\nToday, I had to revisit the store. I had upgraded my five-year-old Mac mini to the new El Capitan operating system. After completing the upgrade, booting up my computer only showed the Apple logo and a progress bar that never budged. I went to the store and was advised that it was a library file issue.\n\nI had to back up some of my files. Luckily, my music and photos are on an external hard drive. The technician, Peter, was friendly and had a great sense of humour. He helped me wipe my hard drive clean and reinstall the operating system from scratch. My Mac mini works again. Yay!\n\nI have had nothing but great experiences from this store. It's so nice to have a local Apple store, instead of visiting on in Scarborough, Toronto, or Newmarket."^^ . . .