. "2"^^ . "I was very excited to hear about this new spa and upon viewing their Instagram was impressed by their nail art. I called to book a massage but was told by the lady on the phone that it was a better deal to purchase a Tuango voucher for a massage/facial and although I couldn't find many reviews online I bought the voucher without thinking too much about it. BIG MISTAKE. \n\nI have rarely had to deal with such incompetence. I had to call several times over several days before I could finally speak to someone. Then I was told they only had space two weeks from then. I figured it didn't much matter and looked forward to the date I could get the facial. I tried calling back closer to the facial to try to also get a manicure but I was told that was not possible.\n\nUnfortunately, on the day of the facial I woke up with a terrible stomach flu and spent the whole morning and afternoon throwing up. I was aware of the 48 hour cancellation policy but as these were extenuating circumstances I called to cancel. I was told it was too late, if I couldn't make it I would lose the value of the voucher. When I explained that I understood the policy but that I was much too sick to go, I was told it wouldn't \"be fair to their other clients if they allowed me to cancel last minute\". Seriously? Is it more fair to their other clients if I show up and contaminate all of them? Is it fair to have the aesthetician be forced to deal with someone throwing up on their table? Is it fair for me to lose $70 because I cannot physically make it to the spa in this condition? I think not. Where is the common sense in this?! \n\nSo I'm stuck at home sick as dog and flushing $70 down the drain because the staff at Le Manoir-Coquetterie are a bunch of unsympathetic jerks and crooks. I might as well have been robbed by them, it would be the same outcome. \n\nThere are TONS of spas and salons in Montreal. Save your money and go somewhere else where you might actually be treated with respect.\n\nUPDATE: After 3 weeks, they finally replied to my complaint on Social Media and denied the fact that they refused to reschedule the appointment. They insisted that they had offered to reschedule for the same price of the coupon even though that was precisely the opposite of what happened. Further proving my point that Le Manoir - Coquetterie is NOT TO BE TRUSTED."^^ . "1"^^ . "2014-04-25T00:00:00"^^ . . . "17"^^ . "1"^^ .