"The only reason they get two stars instead of one is because they actually answer the phone. After that it's all downhill. I have had my jeep serviced here a few times and each time there is an issue that is mind-numbingly stupid and completely avoidable. This most recent was when I called to make an appointment to get my oil changed. She told me \"you don't need an appointment, just use our express lane.\" I asked, \"how long does express take?\" Her response was \"who knows? Sometimes it's pretty quick but today it's almost two hours.\" I then said \"two hours isn't express, can't I just make an appointment, my time is valuable.\" She then sent me to a voicemail, I hung up, determined to never use them again. I love my Grand Cherokee, but I miss my Infinity, their service is 10x better than what Tempe Jeep can offer. I won't be returning."^^ . "0"^^ . . "2016-02-15T00:00:00"^^ . "0"^^ . "2"^^ . "5"^^ . . .