"1"^^ . . "2015-08-26T00:00:00"^^ . "2"^^ . . "0"^^ . . "11"^^ . "Berge actually deserves NO star! I am so deeply disappointed in the service I've been rendered. Here I am going on four weeks after signing papers- I received a phone call telling me that the paper work done on my loan was ALL wrong. \n\nI was told that TOM messed up and put down that I was putting down 4k instead of the 2k that was agreed on and when he tried to \"run it thru\" to correct it- the lender flat out denied me. I cannot understand how all of the paperwork was wrong! I was then told that I could get a loan through Wells Fargo but that my payment would be much higher. When I asked to speak to Tom I was told that he was in Vegas and that MJ (whoever that is) had this dropped on her lap to take care of it. She gave me a story about how her brother was in the hospital with cancer as to make me feel sorry for her since it had nothing to do with my transaction.\n\nI asked her if we would be able to keep the original financing and bring in 2k more. (I know, dumb. But I asked mostly to see what my options were) Anyway, she proceeded to tell me that it was all wrong. Somehow the rate came up and she said that I had never been approved at the rate I could have sworn I signed with. (This JUST happened so I still have to go home to look at what I signed). I was told that I needed to bring the vehicle back and that they still had our Trade-in. I am so saddened mostly for my children. Our trade in was pretty much falling apart so this upgrade meant a lot to our family. \n\nI don't understand how this dealership can get away with all of this. This is so wrong. I am going to social media, the Attorney General's office, and the AZ dept of Financial Institutions to ensure that this doesn't happen to anyone going forward. I seek only justice, yes justice because this just isn't right. They have NO regard for families who trusted them. Families who THOUGHT they finally found a good thing."^^ .