. . "2010-12-18T00:00:00"^^ . "0"^^ . "I want to give four stars for the food, but one for the service, which is sad because I love their Sicilian Pizza. It's always good and two pieces fill me up making lunch the next day easy. This is the third time my family and I have gone there and the third time the service was excruciatingly slow. We got there around 7pm on a Friday and there was one hostess working the front and only helping one group at a time. Hello? How about taking names and party size? It wasn't even that busy, the place was 1/2 full.\nWhen we finally got seated our server was over quick and took our drink orders. Drinks arrived and our order was taken in a timely manner. . .so far, so good.\nI'm pretty sure that our server either forgot our ticket or the kitchen lost it because it doesn't take 35 minutes to drop an order of cheese sticks. 5 minutes in the fryer and you're done. I'm pretty sure it was our server because the tables he was handling were all waiting, while others who came in after him were being served. We did the whole \"look annoyed\" thing but the wife noticed our server avoiding eye contact. I stopped the hostess three time as she walked by for more drinks, which she graciously got us (making up for the seating fiasco)\nThen I did something I don't normally do. I asked for the manager. I told him we love the food but this was the third time we had been there and the service was slow each time. To his credit, he comped our entire meal (minus my beer.) We leaned over to the table next to us that had 3 older couples out for dinner that had been waiting almost 40 minutes for their meals and told them we had been comped and they should complain too. When we left they still hadn't been served. I sincerely hope they complained and got their meals for free too. On our way out the manager was by the register and so was the hostess that helped us, I paid for the beer I had and tipped the hostess $20, telling her and the manager she actually did most of the serving, so she deserved the tip. Come to think of it, I don't know what happened to our server because he didn't bring our food out to us and after we talked with the manager, we didn't see him anywhere in the place the rest of the time we were there.\nI'll still order takeout and delivery from them as I've never had a bad meal there, but my days of dining in at NYPD Pizza in Surprise are over."^^ . . "2"^^ . "2"^^ . "1"^^ .