"1"^^ . "First off, I'd like to say that I really enjoy the food at Gina's. Unfortunately, my experience with them from June-July was an absolute nightmare.. \n\nI first learned about Gina's when I purchased their burratta at my local farmer's market, It was great and when speaking to the rep at the farmer's market, I learned that they sold wines, pizzas, homemade sauces and more at their Scottsdale store location. I started going about once a month and purchasing pizza's, biscotti and wine. I learned that they were starting to hold classes and I was super excited. Even though my boyfriend was out of town, I signed up for their cheese making class in January. I had been wanting to learn how to make mozzarella cheese for years. The class was great. I met some wonderful people and even though the class was a bit crowded, it was totally worth the money. \n\nWhen I had the chance to tell my boyfriend about it, he wanted to sign up too, so a pasta making class, sauce making class and several trips to their retail store in the following months, we thought we had found a great, neighborhood spot to meet like minded people and learn how to make great Italian food. \n\nThe last class we took was in May and they told us that they were going to have a \"food rave\" on June 8th which would consist of endless amounts of food, wine and great music, etc. My boyfriend was out of town but I knew it would be a great night, so I paid $100 and signed up. I was looking forward to it for weeks and on the day of the event, I was nervous about how formal it would be, so I called to ask about the dress code. I received an email two hours before the event from one of the owners, Chris Buskirk to tell me that the event had been cancelled due to an illness of one of their children. In the email he asked if I wanted to use the $100 as a credit for product in the store or a credit to a future class. I wrote him back less than 3 minutes later and stated that I was sorry to hear that their kids were sick and said that I'd like to use the money for a future class. In fact, I knew that there was an appetizer class being held on June 25th, so I would call later in the week and reschedule for that class. I figured that since that class was cheaper, both me and my boyfriend could go!\n\nI never heard anything back. EVER. I called a few times a week for the next two weeks, sent emails... nothing. June 25th passed and I missed out on the appetizer class. The few times that I would not get an answering machine and actually got an employee on the phone, they would tell me that they personally delivered my message to both of the owners and they didn't know why they weren't calling me back. I felt like a stalker. None of my emails were addressed, none of my phone calls were EVER returned. I wanted to go to the store in person but felt embarrassed and awkward. I kept trying to call for another few weeks and each time the owners were never available but the messages had been delivered according to the staff. I was utterly confused. I still am. Eventually, when it had been a full month of me trying to get in touch with them to no avail, I contacted my credit card company to have the money refunded to my account. \n\nTo this day, I never received an explanation, an apology or anything. I still don't understand what happened. I think their food is still good but the way they treated me was absolutely horrendous. This is NOT the way a local business should treat their loyal, paying customers."^^ . . "2013-08-11T00:00:00"^^ . . "7"^^ . "1"^^ . . "0"^^ .