"0"^^ . "1"^^ . "2017-09-16T00:00:00"^^ . . . "2"^^ . . "1"^^ . "Complete and utter ignorance from the top on down, is the only way to explain my experience with this company tonight.\n\nWe have roadside assistance with our insurance and unfortunately they tried to send us these guys.\n\nHere's what happened.\n\nMy wife's car was broke down inside the parking garage at the Wynn.\n\nWe were told a guy would be to her within an hour. One hour goes by and she gets a call from the driver asking \"where's the Wynn\"?!? Really? How can anybody be a tow truck driver in last Vegas and not know where the Wynn was? This was a first sign that this was not going to go smoothly.\n\nAnyways, my wife then gave him exact directions to her location and he said he was on flamingo and the strip. So, not too far.\n\nOne full hour later and he calls her and says \"I'm at the valet, where are you?\" Again, she explained to him that her car was in the parking garage.\n\nAnother 30 minutes went by and she called me to ask if I could call the company to see what happened.\n\nWell, what happened was, the driver was too lazy to actually find the parking garage (not hard at all), so he just left. He didn't bother to call my wife and tell her that, he just decided to leave a woman stranded on the last Vegas strip, on a Friday night, for two hours and didn't even have the decency to call her and tell her.\n\nThe gentleman that answered the phone was completely useless and absolutely no help. He said we could try to get another driver more familiar with the area to her in maybe an hour?\n\nNeedless to say, we decided against it and cancelled the ticket.\n\nRemember the name of this company and if your insurance tries to send you these guys, say \"NO\" and find someone, anyone, else!"^^ .