"1"^^ . "4"^^ . . . "1"^^ . "2015-09-24T00:00:00"^^ . "Horrible Experience. I ordered an item and requested next day delivered. Called the company to make sure they got my order and I was getting it the next day. (What I ordered I needed in a rush for a bed ridden family member). Well, when I called the company, I was told that the charge I paid for overnight was not correct. On top of the amount their website quotes for overnight, the manufacturer also charges an additional $129. So after disputing this, we came to an agreement to deliver it in 3 days. On the second day I called to make sure that item was shipped and guess what, NOT SHIPPED. So I would not be receiving it as promised. I was told I would have to wait until the following week and they were not sure when the manufacturer would ship it out. So bottom line it would take the normal 7 to 10 days to be delivered if I was lucky. Of course this was not acceptable so I decided to cancel my order because I really needed this item ASAP. ( I ordered it from WAYFAIR excellent service.)\n\nIn addition, I asked Active Forever to sent back the payment to the third party company called Affirm, which I used to pay for this Item. I was told in 2 days it should all be cleared and I would get a notice telling me my account had been cleared. Well I called Affirm 2 days later and nothing was sent to them that I had canceled my order. Now is a week and 2 days later and I called Affirm again and nothing has been sent. So I called Active Forever and I was told that they submitted the paperwork and their waiting on Affirm to respond. As you and I know that means they probably sent it today. It is really endless. \n\nThe only good experience about this whole situation was speaking with Greg. He really tried with all his superiors to help me get the item on time, but unfortunately his company and the manufacturer are very irresponsible. Greg should be working with a more reliable and respectable company. Not a company who cannot deliver what they promise. \n\nThank God for this bad experience because I found WAYFAIR, Who actually delivered and I got the item at a lower cost. They have great customer service. I highly recommend them."^^ . . "0"^^ .