"I'm sorry. You're too busy to look up my club card information? Too busy too push the button to do the search, enter my phone number and click ok?\n\nI took the time once upon whenever to sign up for your card. And now, you can't take 5 seconds to look it up for me? Let me clue you in, the cashiers here have always looked it up. It always takes 5-10 seconds at most! Great customer service. Insert sarcasm here for the uneducated.\n\nOther Big Lots this hasn't been a problem. Just the one."^^ . . . "1"^^ . "2012-07-04T00:00:00"^^ . "1"^^ . "0"^^ . . "2"^^ .