"5"^^ . "I'm a pretty loyal Marriott Rewards traveler. So why on Earth would I stay at this Hyatt place (multiple times for business) when there are two Marriott options within a stone's throw of this location? Simple - reasonable price and unbelievable service.\n\nThe rooms and overall facility are clean and well-kept, but the competitive advantage lies in the un-paralleled service. I've stayed several times now, eliminating the \"fluke\" possibility. There's not a single staff member I've encountered that hasn't convinced me that they truly care about each guest's experience and comfort. \n\nI could offer many examples of how each of the staff I've encountered has made a positive impact on my travel. Judging from my observations while at the hotel, it's clear they have many regular guests who I can only imagine have had the same great experiences - greeted by name and expeditiously attended to. The staff seems to truly understand the business traveler; the need for convenience and efficiency, the exhaustion of navigating a non-home atmosphere, the need for familiarity and a warm smile (not to mention a warm breakfast). What sets this hotel apart is that they address each one - they've focused on nailing each of these key factors in the business traveler's world, and I appreciate the heck out of it.\n\nSo I now have a Hyatt Rewards card, and I plan to use it whenever I visit Charlotte."^^ . "2"^^ . . . "0"^^ . . "2013-09-23T00:00:00"^^ . "1"^^ .