. "2013-05-04T00:00:00"^^ . "0"^^ . . "To anyone thinking they should buy from this Ace Hardware store:\n\nI am a patient man generally, but the personnel over at Ace Hardware, specifically an employee named Eric, has really tried my patience.\n\nI ordered some sun-screens for my windows for the Summer. I asked specifically if I needed to outlay some money up front and he said, \"No\". A week later he called me saying I needed to put 50% down before they could build them. So, I had to drive all the way over and give them some money. Fine...\n\nWhen I went to pick them up to today they had not put the cross-bar on any of the screens. This was something I specifically asked for, but Eric had failed to write that down on the order. When I questioned him on it he said I never said I wanted that the cross-bar. We got in a verbal argument right there. I DID ASK FOR THE CROSSBAR. I have four screens, they all had the cross-bar, why would I not want that. Eric admitted we talked about it.\n\nI complained to the manager and she said she would talk to Eric. I could see in her eyes that she wasn't going to do anything; just another customer complaining about something that wasn't worth complaining about.\n\nSo, now I have to drive down again tomorrow once the cross-bars are in...\n\n...and you, Ace on Warner road has lost a customer. \n\nThe customer service in that store stinks!\n\nThe old bald guy in the back, is a condescending asshole. Even my wife hates to have him help her because he always tries to make her feel stupid.\n\nAce, hire some decent people to work for you.\n\nI will never, ever, ever, even if it costs me an hour of drive time and $100 extra to buy somewhere else I will never, ever, ever go to that store again.\n\nHope this helps who ever reads this review to not make the same mistake I did,\n\nSincerely,\n\n Brooke McCloud"^^ . . "0"^^ . "1"^^ . "0"^^ .