"If I could give it a 0 I would. Didn't see reviews of this place before renting but now I completely understand why it's a horrible company. We pre paid for a vehicle and even called to confirm that vehicle. We got to the counter and was told that they don't have that vehicle or anything like it. Then we were told that it's not their fault that customer service got it wrong and that I should call them. Which I did while standing in line. Even after I confirmed with customer service on speaker and with the agent behind the desk they still continued to give me trouble. I finally was told to go downstairs to just get a big SUV and got down there and was told something else again. I was very pissed at this point. They kept trying to put us in a KIA SORRENTO which is nothing like the Suburban that we were supposed to get as confirmed by customer service. We waited 3.5 hours for them to bring our vehicle to us and it still wasn't what we were supposed to have. I will NEVER give them another chance. Crappy company and customer service. I'll stick with SIXT even though they're more expensive it's worth every penny."^^ . "0"^^ . "0"^^ . . . "2018-02-27T00:00:00"^^ . . "0"^^ . "1"^^ .