"2011-08-27T00:00:00"^^ . . . . "0"^^ . "1"^^ . "This Lowe's gets bonus points for its location. Located in Southend, not too far from uptown - it is super convenient. The staff is always so friendly and I'm almost always greeted by someone at the front door that is prepared to answer my questions! Recently, I rented a steam cleaner and when I went to use it...it started spitting out clumps of someone else's black hair (gag!) I had to clean it out before I could get started. When I brought it back, I explained to the customer service center what had happened and they refunded me the full amount of the rental cost. \n\nI'm not a huge home improvement girl, but if I gotta go - it's to this Lowe's!"^^ . "5"^^ . "1"^^ .