. . "This review is for AT&T land line service... I am actually on hold with their customer service department as I type this review.\n\nThe actual service is fine, however their customer service sucks ass!\n\nI just received my latest invoice, my rates more than doubled! So, I called the customer service number on the bill. I am in the process of being transfered to my 4th person! All I want is my old rates back and for them to re-rate my current invoice. Each customer service rep keeps telling me that another department handles that request. When I get a new rep on the line, he or she says \"oh, no... that other department handles that, not us.... I'll transfer you.\" Aaarrgghhhhhhhhhhhh!\n\nI really should get rid of my landline!\n\nZERO STARS!"^^ . "1"^^ . "2012-02-22T00:00:00"^^ . "1"^^ . "0"^^ . "0"^^ . .