"1"^^ . "0"^^ . . "2014-11-11T00:00:00"^^ . . "0"^^ . . "12"^^ . "First, I do appreciate that this company tried to make things right. I know they put in a lot of hours and they did make an effort. And, they were generally nice people! However, if I could go back in time, I would not have gone through the experience of working with them. \n\nWe had them build barn doors and used their team to open up a doorway between two rooms (so that the opening and door would be exactly the right size). We come across a number of problems throughout the process. Note that any imperfections in the wood or construction of the doors will be called \"rustic\" and you will be told that is what you get when you buy barn doors. However, even the employees were surprised by the problems. Just a few include:\n\n(1) The routing was incomplete in a number of places on one of our doors (they said it was because of how wood \"takes the routing,\" but it was clearly unfinished and poorly done). They took the door back and managed to fix most of the routing; however, it was still inconsistent and looked much worse than the 4 other doors they made for us.\n\n(2) there were huge dents in the wood (some appeared to be places where hammers or other heavy objects were dropped - NOT natural \"rustic\" wood). They took the door back and tried to smooth it, but it ended up with different/patchy textures throughout.\n\n(3) paint was peeling/chipping off the door. They took it back, re-sanded, and re-painted; however, final product was still poorly done.\n\n(4) there were large (1/4\"+) gaps between the planks on the door so you could see light and messy/goopy stain between the cracks (again, they say it is rustic, that's how doors are...but many places shiplap to avoid this). We fixed this by buying 1/4 round dowels for them to stain and place between the gaps.\n\n(5) when they opened up the wall to another room, their wall texture was quite bad and you could clearly see where the work was done/added (I had to pay someone to fix it so that it doesn't look like a bad/obvious remodel). They tried to fix this, but it required a complete re-do.\n\n(6) the tile was put in poorly, with large gaps and uneven ledges between tiles (you could stub your toe on it!). They had to tear up the tile and re-do it.\n\n(7) although we had them open up the wall so that the wall and door would be the right sizes, we still ended up with a door that was nearly exactly the same size as the opening in the wall, meaning you could see into the other room (the door did not overlap the opening). \n\n(8) The door guides were put in the wrong locations so they did not actually guide the doors or prevent them from swinging. We had to remove them (before the glue dried) and indicate the proper placement for them.\n\nAlthough they continued to argue it was supposed to be rustic, most of what I saw was poor craftsmanship. I actually SAW/HEARD them discussing other ways to fix errors (not errors that I mentioned - errors that they came across while trying to install the doors) that would require less work for them (ex. the doors hit the ceiling, so they wanted to put a screw in the ceiling to raise the ceiling up; the floor guides did not fit under the doors because they were too close to the ground, so they wanted to put them on backwards). I would certainly be worried about letting them do my whole kitchen (they do kitchens as 1 King Street).\n\nI wanted to like them - they tried hard (in some respects), but I couldn't get over their desire to cut corners. Perhaps we were a relatively small job for them, so they tried to do more of the work themselves rather than use their subcontractors. Some of their other jobs online (for commercial locations) appear to be a higher quality. I wish I could post pictures to fully convey the issues (other barn door providers/installers were pretty appalled)!"^^ .