"0"^^ . "9"^^ . "1"^^ . . . "2015-11-30T00:00:00"^^ . . "2"^^ . "AVOID THIS PLACE AT ALL COSTS.....predatory loan issued to an 85 year old woman\n\nThey sold my grandmother a brand new car. Sounds ok, right? Well she's 85, has just about the worst credit score one can get, lives on minimal social security, still pays rent for her own apartment, and has about $0 to her name at any given time. They let her walk out of there with a brand new Chevy Cruze for about $4000 ABOVE MSRP, 20% APR, which equated to about a $500/mo payment. Slap on $200 for an 85 year old's auto insurance and she's looking at about $700/mo for a vehicle she drives about once per week. Great. This leaves her with about negative $100 per month for groceries, medications, etc. \n\nI know what you're thinking. Who let her go in the first place? She went on her own without telling anyone. Did she make poor choices? Of course. But I still cannot understand how one of their sales people let her walk away with that \"deal\".....\n\nWe spoke with Mike Wolfe (sales manager) and he seemed very sympathetic on the phone. He said he would make it right. The plan was to trade it in for a cheaper car that she can actually afford. When we arrived we dealt with a rude salesman (not the same one who sold her the car), Mike Luck, who treated us with about 0 respect. Likely because he knew he wasn't going to be selling anything to us. When we communicated our frustrations, he said \"I don't know what happened but we're here to do everything in our power to sell cars.\" Thanks Mike Luck, you're the reason we're here again and you're the reason the auto sales business has close to zero integrity. \n\nNext we spoke to Mike Wolfe. Our savior on the phone right? Nope. He threw his hands in the air and relieved himself of any and all responsibility because \"he was there that day and didn't oversee the sale.\" The only way they could make a deal is if my grandmother forked over $3000 as a down payment for a downgraded vehicle. They don't make money from making things like this right. So now my grandma will have to voluntarily surrender the car to the bank, which means no vehicle and possibly payments on the amount owed after auction. Thanks Van Chevrolet. My grandma thanks you too. \n\nZero integrity in an otherwise low integrity line of work. Go somewhere else to purchase a vehicle."^^ .