. . "0"^^ . "11"^^ . "2014-02-04T00:00:00"^^ . "0"^^ . "On 2/3/2014, my wife and I visited Sands Kia to purchase a 2014 Kia Rio LX with automatic transmission. We came to the dealership with a Guaranteed Savings Certificate issued by Sands Kia that guaranteed that we would \"save at least $1,847 off a base MSRP of $15,000 on any in-stock 2014 Kia Rio Sedan LX Automatic vehicle.\" The Certificate named George Burten (gburten@sandskia.com) as the contact person and (623) 474-3344 as his telephone number.\nIn advance of visiting the dealership, we researched the online inventory of all Kia Rio LX's with automatic transmission, including the hatchback version. We identified a sedan version with the color and interior we wanted but were prepared to accept other exterior colors/interior colors based on currently available inventory. All of the inventory was listed under separate pages so every car could be identified by its lot number and VIN number. That page listed the MSRP and Internet Price and a button for a Sale Price. That page also made clear that \"All prices and payments plus tax, title, license, and $499.50 doc fee.\" In other words, there was nothing to be added to the prices shown beyond tax, title, license and doc feel.\nUpon arrival, we were greeted by salesman \"AJ\" and advised that we were there to buy a Kia Rio LX Automatic and that we were to ask for George Burten. AJ advised that George Burten was not in but that he would help us. The first Kia Rio LX sedan that was our first choice had been sold. We were then taken to view the existing inventory and selected a hatchback model which had VIN #: KNADM5A39E6348019 and Stock #40747. The sticker on the vehicle showed that it matched the MSRP of the Guaranteed Savings Certificate except for the addition of floor mats, which was acceptable to us. There were no supplemental stickers on the Kia Rio we were interested in.\nWhen we stated that we wanted to obtain the out-the-door price so we could obtain a cashier's check from our credit union, the salesman (AJ) was shut out of the process and replaced by a supervisory or managerial employee who came back with a worksheet that added $200 for \"etch\". We advised this employee that the car had no such item appearing on any sticker on the car. Besides, we pointed out that the only thing the website stated would be added to the price were tax, title, license and doc fee and that \"etch\" were none of those. The supervisory employee stated he could not remove the $200 charge for \"etch\" but he would talk to his manager about increasing the Guaranteed Savings by $200 to counteract this added charge. After a wait, we were told that the $200 charge for etch would not be removed.\nWe notified the supervisor that what he (or his manager) did was an unfair and deceptive business practice under Arizona law and that by trying to add this charge, Sands Kia was engaging in false and deceptive advertising. The supervisor's only response was: \"Do you want to walk away over $200?\"\nMy answer to that supervisor and his manager is that I did not walk away over $200. I walked away because I do not think that customers should be subjected to false promises, unfair business practices and deceptive advertising.\nNote: Neither the salesman, AJ, nor the contact person, George Burten, played any part in this scheme. This was done intentionally solely by those higher up the management chain of Sands Kia.\nI have filed a complaint with the Consumer Division of the Arizona Attorney General's Office. I am also writing this review to warn unwary customers of these business practices. If you have experienced this type of unfair business practice, please let me or the Attorney General's office know."^^ . . "1"^^ .