"2014-12-06T00:00:00"^^ . "0"^^ . . . "This bad rating isn't reflective of the store as a whole, but in the framing department. I went in to get a series of prints framed. I knew what I wanted and assumed it would be straight forward to order. The lady whom I spoke with was far less than helpful. \n\nShe said I NEEDED a matte. When I politely refused her suggestion of a 4\" matte, she said, \"Well I guess I could do a 1.5\" matte\" (Implying I was inconveniencing her to do something out of her comfort zone). Next she suggested frames that I was not interested in. Again, I declined saying I wanted something simple. Her reply back was \"I'm told I have an eye for this thing.\" Be that as it may, you clearly don't have mindful customer service. \n\nI frequent joanns on a weekly basis. I love their fabrics and appreciate their amazing deals. Do yourself a favor and go to Hobby Lobby for framing. They listen to what their customers want and will give you a better deal."^^ . "0"^^ . "0"^^ . . "1"^^ .