"I know this store's HORRIBLE in terms of clothing - Can you say shoddily made, thin materials, lack of consistency in sizing? But do you have to be equally horrible in your customer service practices?\n\nThat in mind, I only really come into this store when I need an accessory and don't feel like paying a lot for it.\n\nBack in August after my partial thyroidectomy + mass removal - AND while waiting for the final pathology report to come back, I needed a light scarf that was plain black I could use to cover my bloody neck incision while the swelling dies down. There's nothing like some guy gawking and screaming, \"AHH LOOK, A ZOMBIE!\" at you when you're shopping at Frys to make you feel self-conscious.\n\nSo I ventured into this Forever 21, and couldn't find one. I approached a teenage looking CSR. \n\n\"Excuse me, do you know if you have any other - *gets cut off*\" \n\n\"*eye rolling* I'M SORRY BUT I'M OFF THE CLOCK, I NEED TO PUNCH OUT LYK OMG YOU BITCH HOW DARE YOU *walks away*!\" \n\nInfuriated, I got in the 5-mile-line that was the back to school rush. I asked to speak to the manager. Wish I remembered her name, because she was just as useless as the CSR. Was either too busy farting around with a friend or another customer to truly listen to what I had to say. Granted, I was a little out of control. But still unacceptable. \n\n1. \"I'm really sorry, I'll have _______ help you out!\" \n- Nope, that's OK. \n\n2. \"I don't think she's here today.\"\n- I WAS TALKING ABOUT LITERALLY SECONDS AGO, M'AM! \n\nI think Forever 21 as a whole, not just this store, missed this fundamental lesson:\n\nRule #1 of Customer Service: There is no cure for a poor experience. \nRule #2 of Customer Service: There is no cure for sucking. \nRule #3: You MUST provide a GREAT Customer Service Experience . . . or someone ELSE will! \n\nNeedless to say, I will NOT be back. Ever. Obviously, there are places with higher quality clothes, and their customer service is / can be superior. \n\nJust. Don't. Go. Here."^^ . . "2012-12-11T00:00:00"^^ . "1"^^ . "2"^^ . "5"^^ . "2"^^ . . .