"1"^^ . "2016-02-01T00:00:00"^^ . . "I had a follow up apt with Dr Heiland referred from Dr Russo. Very specific and specialized issue that Dr Russo could not treat. I was slow in returning to do being a caretaker for my wife who has cancer. I went today for a consultation over a possible surgery. Instead I was asked to take a hearing test which had nothing to do with my visit. The office manager did not bother to ask why I was there and read from my questionnaire. I have been to a lot of Drs in the past year and this gal was as nasty and arrogant as any I have ever met. She had no idea why I was there and insisted in her 17 years I had to take a hearing test. She did not ask once WHY I was there... only what she read from my intake sheet. NASTY lady."^^ . . "8"^^ . "0"^^ . . "1"^^ .