. "0"^^ . "1"^^ . . "1"^^ . "So booked with this location versus Penske partially because of the guarantee and the fact that they didn't have any negative reviews on Yelp.\n\nNow it's 2 days until my move and they called me to tell me I have to pick up from the Rancho location because the truck I want isn't available at the location I booked with.\n\nPretty inconvenient to call someone two days before to tell them it's unavailable. As this location was convenient since I live on tenaya .\n\nNot only that but I told them they had a $50 money back guarantee if they didn't have everything you booked with , truck, size, location. They emailed me and said they issued me a $50 refund.\n\nThey did not, as they never charged my card. They took my card number for a deposit... the card was never charged. I called the uhaul customer service number and they said to wait 3-5 days to see if it ends up on my card.\n\n\nSo far it's been a horrible experience. Can't wait until actual moving day."^^ . "0"^^ . . "2016-11-24T00:00:00"^^ .