. "0"^^ . . "2016-06-02T00:00:00"^^ . "1"^^ . "After my son go rear ended in his 2010 Jeep Wrangler, I thought that Larry Miller Collision Center Peoria was a good place to take it. They are, after all, a dealership affiliated repair shop and a USAA STARS facility. \nWow, was I wrong. \nThey found that the frame was bent and had to replace it after unsuccessful attempts to straighten it. \nSo the problems started with Stephanie Maness. She is the one who was managing the repairs. They had our Jeep for 50 (not at typo, fifty) days. Stephanie only called once to tell me they had to replace the frame. \nObviously, I needed some level of customer service, so I contacted Kevin Gaines, Collision Center Manager. \nSurprisingly, the Jeep was ready right then and there. \nUpon looking at the new frame, I noticed scratches and gouges on the front shock towers and rear part. Theses scratches and gouges were all the way through to bare metal with scrapes of metal hanging. \nThey took it back in, ground it down, and re-painted it. We left thinking it was good. Wrong again. \nThe next day, the check engine light came on saying gas cap. I checked and then replaced the cap, although it was tight and looked fine. It wasn't a huge deal so I figured we can get it in at our convenience. \nMy son and I were driving off road when I looked back and saw something hanging from the front of his Jeep. When I looked at it, I noticed that both control arms were completely disconnected from the frame! No bolts in sight at all! We are about eight miles in the desert with no cellular service and limited tools. \nThe front axle was almost completely loose and now the front drive shaft and differential were jammed up into the body. \nAfter about and hour of wresting and MacGyver skills, I was able to limp it back to cellular service and tow truck accessible area. \nI called Kevin and told him what happened and that it needed towed. He wanted to send a mechanic instead! \nOne thing that made me even more mad was Kevin saying \"I understand\". He does not understand. There is no way he could!\nSo, take two, they have it from Thursday to Tuesday and I went to pick it up. \nMy simple request was to check all the bolts underneath and mark them so I can tell it they are loose. \nThey only checked some bolts and simply wrote a mark, in what looked like pencil, on some random part of the volt or nut. When I pointed it out to Kevin, he made excuses and said that he checked the bolts that they worked on during the repair. \nSo they did absolutely the bare minimum they could and didn't try to do good by me or my son. \nSo now it is another trip back after finding the alignment off and the Jeep swerving suddenly by itself at highway speeds. This after a supposed alignment by Larry H Miller Dodge across the street from the repair shop. \nNow just found that there is a bent component that was never checked and would have been found on any four when alignment. \nI just don't know what to do anymore. My sons drive and ride in this vehicle and I am scared for them because of the lack of competent repair."^^ . "0"^^ . . "2"^^ .