"4"^^ . "0"^^ . . "I had a really bad experience today that would prevent me from returning.\n\nI came here for pho tai and found a hair after I had finished 3/4 of the bowl. At first I assumed it was mine, but it was thick, short, dark, and kind of kinked whereas mine is very long, dirty blonde, thin and pencil straight. I know, shit happens, but I have food-related issues and it really ruined the meal for me. \n\nI stopped eating immediately, signaled the server and discretely showed her the hair. She said that is our mistake, and walked away. After waiting a few minutes I walked up to the payment cash register. When she came over I asked if I could only pay for my drink. She said one minute and then had a conversation with her superior within my view. The superior walked over visibly frustrated and asked, \"What's the problem?\" (she clearly knew the problem).\n\nI said can I please have the pho removed from the bill because there was a hair in it. She unhappily relented that she would give me half off since I ate most of it. I told her that I immediately stopped once I noticed the hair and the dish was contaminated. I told her I'd pay for the drink and handed her five dollars. She took the money and gave me change, all the while refusing to look at me or speak to me, and was visibly angry.\n\nIt's a shame because once I had got over the bad memory of the hair, I likely would have gone back since it's a rare pho place in the neighbourhood. I had been going every so often in the past month, and even brought a friend there earlier this week. But, based on her reaction, it's pretty clear that I wouldn't be welcome. Also, not cool to treat a customer that way when it's the restaurant's mistake."^^ . . . "2017-02-11T00:00:00"^^ . "1"^^ . "3"^^ .