. "4"^^ . . "The Kimpton is ok . The only reason I'm giving 3 stars is because it's new and the view we have from 1613 . \n\nUptown Charlotte needed another \"high end \" hotel but the way the service is ran here from the valet, to the front desk , and the in room dining this review should be 2stars. \n\n-Needs organizational improvement\n-Valet was nowhere to be found at 11:30pm on a saturday night \n\n\n-In Room Dining , so disappointed. First , gratuity is included , but we tipped $5 extra which brought our tip to $10 for a $40 breakfast meal and we didn't get our ketchup or strawberry jelly brought with our food even after I called to let Jacob know our condiments were missing . I actually called back a third time because the condiments were never brought up at all. DISAPPOINTING . \n\nThe food tasted mediocre , the toast was beyond dry , with no jelly or butter ... what can you expect. I ordered the oxtail hash , it was ok , kind of cold but maybe because we waited 30minutes for our condiments and just went ahead and ate . \n\nOther than the service , if you want modern appeal and a beautiful view then this is a choice, the bed was comfy , the room temperature and aesthetic appeal nice .The Kimpton is still fairly new so not sure why cleaning hasn't removed noticable stains on the carpet , but it's not a good look. I expected so much more ."^^ . "3"^^ . "2"^^ . . "2018-05-27T00:00:00"^^ . "1"^^ .