"0"^^ . . . "My experience matches other one star reviews -- my order was late with shifting explanations and then, ultimately, untruthful emails to cover it up. My project was a straightforward one: a few thousand slipcases funded via Kickstarter, with Jakprints printing them from my provided art file and then fulfilling the orders, sending them out via mailhouse to the individuals.\n\nIt went wrong in every single place it could go wrong. The month due date crept by, then doubled. People there would tell me samples had gotten mailed, the order had gone to print, everything was in order, only to have weeks pass and then later, other employees emailing to say no, now, really it was happening. Later, another employee would email to say that my art was the wrong format -- after it had already been printed correctly. The left hand never seemed to know what the right was doing. Postage quotes were delayed and delayed and delayed and then finally given right before they were ready to go, without postage options given.\n\nThen the fulfillment services were an absolute disaster -- slipcases were sent out in boxes with no protection or extra space at all, so that dozens were delivered completely smashed. When asked to replace the damaged orders, Jakprints announced that they could not print replacements and would instead use the remaining product that was meant to come to me. They said they could discount the order accordingly. The discount never appeared. Dozens of the fulfilled orders have never made it to their destinations, and Jakprints did not ship with a method that accepts tracking (they also used my private personal address as the return address on every order fulfilled). They have not answered emails trying to get verification that these boxes were even sent. \n\nAt every turn where a mistake could be made, it was made, and apologies never turned into action or refunds or even replacements without costing me money. I genuinely don't understand how a simple order of printed slipcases, mailed to addresses in a spreadsheet, could have so many possible pitfalls, nor how a company can seem to have so little pride in what they do. At every turn, a straightforward answer would have solved every problem, but excuses or straight up ignoring the issue was their option instead. I wish I had the great experiences others seem to have had, but instead, I'm still investing my time into trying to make sure that all the folks who were supposed to get boxes get them. Terrible.\n\nETA: originally this was a one star review, but Jakprints has reached our and worked to replace damaged and missing boxes, as well as making sure I got the original number I'd ordered. K wish this had gone down sooner, but I respect and appreciate that they're trying to do what they can now. It seems like this might have been an ambitious project for them."^^ . "2018-05-24T00:00:00"^^ . . "0"^^ . "3"^^ . "1"^^ .