. "2017-04-12T00:00:00"^^ . . "1"^^ . "3"^^ . . "PLEASE READ.... I normally don't do this type of thing but i thought that maybe if I share my experience it will help me fell better.. \n\nI took my 2016 Jeep Wrangler in to Desert Rat Off road to get a suspension inspection as I was having some wobble in my steering wheel and shaking at 70+ mph. \n\nLater that day I get phone call from the guy at the front desk saying that they found the problem and if I came down they would be happy to show me. \n\nI got to the Desert rat and was taken to the back and shown the issue that would solve my steering wheel problem.. the bushings on all four tires seemed to have some play and needed to be replaced. I was quoted $1100 to replace all the bushings that had play. Since my jeep was still under warranty I decided to take it to the dealer. The dealer replaced all the bushings that had play but had found a few other items that needed attention on my suspension. \n\nthey quoted me on parts and labor. I politely declined and said that I would get the work done with my preferred shop. \n\nA few days after I picked up my vehicle from the dealer I went to desert rat to talk to the guy that I had spoke to about getting the bushings replace. \n\nI had presented him with the sheet of additional issues with the suspension that desert rat didn't find. Immediately the guy got on the defense! I tried to tell him that I was not there to complain but to find out what the next steps were and how we can get this resolved. It seemed almost as if the guy could not understand what I was saying. He got very defensive and asked me what did I want! And and went as far as calling my problem pathetic! I could not understand why in the world the guy was acting the way he was. He began to get very red in the face and said that I was attacking him and doubting his techs abilities. The more that I would try to calm the guy down and defuse the situation the angrier he got. Until finally he just gave my paperwork over to his manager who was on the phone. My initial thought was just to walk out and never come back. I have never in my life ever felt so disrespected so embarrassed so belittled. So I stayed and spoke with the manager. Shawn the manager was great he was able to handle the situation very professionally and focused on my initial problem. He went over the list that the dealership had gave me and gave me insight on how I can get those issues resolved and offered to fix some of them in house. He apologized and shook my hand. As soon as I got in my car I called the general manager Tim and left him a voicemail. He called me back later that day and was very sincere in his apology. he offered to resolve my issues that I was having with my jeep and refund my money. We even set up a day for me to bring in my jeep the following week.\n\nAlthough I know we all have tough days. Customer service is a soft skill professionalism should always take priority At a place of business. Although I really enjoyed visiting desert rat on weekends with my son and picking up accessories for the jeep wrangler. I can no longer support this establishment. I did receive my refund for the inspection that was not done accurately. And do except the apology from Shawn and from Tim at desert rat."^^ . "3"^^ . "0"^^ .