"0"^^ . "The manager of office is terribly rude and unprofessional. Customer service is not his priority so he didn't want to solve problem.\n\nOne of the payment option on their website listed a fast and easy payment to buy ticket. IT IS NOT TRUE. Lost an hour only to get nowhere. Called both companies-- the credit companies said it is Illini Shuttle themselves who refused to warn customers that it is NOT fast and easy, but requires a 3-5 days process.\n\nTERRIBLE, TERRIBLE services!"^^ . . "2"^^ . . . "2015-10-16T00:00:00"^^ . "1"^^ . "36"^^ .