"I knew it was going to be a fail as I watched the 'Barista' slopping together a latte for the customer in front of me. I ordered a coffee of the day instead--meh, I've had better. My wife got a soy latte: he dumped the milk in, without technique, and over-heated the milk. It was a watery, soppy mess. \n\nWe want Nicholas to be great--or now, better. Train the staff!"^^ . "3"^^ . "2"^^ . . . . "2013-09-28T00:00:00"^^ . "2"^^ . "2"^^ .