. "I too was very disappointed in this purchase. I bought the Groupon for the 20 minute session and had no problem paying the additional to upgrade to the longer session with the understanding that you get a kit to take home with something called \"white ice\" and then you can return with your white ice and plastic part that goes in when whitening for future visits. Between the two purchases it cost over $100. But then when you go in for visits (which upon purchase I was not told you needed an appointment), but later was told you needed to schedule appointments. And then when I did schedule the appointments I was told I could only sit in chair for 15 minutes. This was not told to me when I bought the upgrade. So the \"owner\" sends me off after 15 minutes even though two of her three chairs were free and there was no reason I couldn't stay for an additional 15 minutes (if caring about your customers teeth whitening were the case, she would have let me stay, as I had to drive quite a long way to go). But no, she sent me away saying I could schedule another appointment tomorrow or any other day. Thanks a lot Whiten My Smile, you don't seem to care about your customers, you only seem to care about selling more and more Groupons (or other promotions), and then counting on people not coming back due to your non-caring attitude for your customers. Shame on you."^^ . "2013-11-06T00:00:00"^^ . . "0"^^ . "1"^^ . "3"^^ . "11"^^ . .