"3"^^ . . "2015-02-05T00:00:00"^^ . "I really want to love Jakprints, but they aren't giving me anything to work with. The prices for standard products are pretty consistently higher than their local competitors. And every time I have requested a quote on a custom item, I've had to go back and forth in email with their rep who seems to have little to no experience. \n\nHe asks for specs even though I gave them in the initial request. He wants a picture of a finished product to better understand what I want. I understand that on unique projects but not on fairly standard print options. I don't even have to have a quote that is set in stone - I'm totally cool with a printer giving me a quote based on his best understanding. We can always go back and change it. But I have to be able to return to my client with options. \n\nI end up never getting a quote from Jakprints because the client needs the project printed ASAP and other printers are able to give quotes within a couple of days. If other printers expressed the same confusion as the Jakprints rep, I would assume that I wasn't being clear... But that isn't the case. \n\nBottom line is that Jakprint's sample products look great and I would love to add them to my list of local go-to printers, but I can't do that when their prices are consistently higher and I can't even get a custom quote without spending days going back and forth with their rep. \n\nI dislike giving poor ratings to businesses because it can really hurt them. I want to be fair. For that reason - and because the problems I have encountered are inconvenient but not actually harmful to me - I am giving them what I consider an average rating. If I ever work with them, I'll update this review to reflect that experience."^^ . . "0"^^ . "0"^^ . . "5"^^ .