"1"^^ . . "0"^^ . "So if I could give this place no stars I would. I order from here often and I've never had an issue until today. My sandwich got delivered on time, but when I opened up my bag with my name on it(from the printed receipt from the store) the sandwich was incorrect. The sandwich I received did not look appetizing at all, it also did not help that I was looking forward to the sandwich I ordered. I called the store and let them know about the mistake and they said they would replace it and deliver the correct sandwich but they needed the incorrect one returned and I said that is fine. I left the sandwich up front with our office assistant and waited, waited, and waited some more. My lunch time came and went and the replacement sandwich never came. I called again and a girl answered, not the male I had spoken to before. I was transferred to the male again ( never gave his name) and I told him I had received my replacement sandwich and he replied with \" and your not going to receive it, it's not our fault that you guys messed up the order\" I then asked for a refund instead since my lunchtime had passed and I said I'm sorry but I grabbed the bag with my name on it ( with the store provided receipt)and I expected my order to be correct inside. He responded with more blame towards me saying I grabbed the incorrect bag, I told him that I was not an idiot and he then responded \"You can get your refund from corporate, I am not giving you a refund\" and hung up on me. I called back and he answered again( did not give his name again), I asked him to give me the number to corporate and he said don't you know how to look things up on the website and hung up on me again. I called back again, and someone picked up the phone and hung it up. My number must have come out on caller ID and they didn't want to deal with me. I did find the corporate phone number and called and they let me know they couldn't give me a refund because that store is independently owned and the store had to do the refund. The customer service rep did make a report and was going to send it to the proper people. These Jimmy John \"employees\" need to learn customer service skills! I will never order from here again, that's for sure!"^^ . . "0"^^ . . "2017-12-02T00:00:00"^^ . "1"^^ .