. "I previously rated this hotel as 1 star (I had some legit reasons based on customer service experience). However, hotel management contacted me off line and seemed genuinely apologetic and worked to make things right. While my initial experience may not have lived up to the Westin name, the follow up certainly did. This leads me to believe the issue I encountered is not systemic -- merely one of those situations were someone might be having a bad night. Consequently, I've raised my review to 3 stars and will give them another try in the future."^^ . . "0"^^ . "0"^^ . . "3"^^ . "1"^^ . "2015-04-26T00:00:00"^^ .