"3"^^ . "1"^^ . "Nope. No way. H**l no.\nTERRIBLE service. \nVisit 1 - After dinner, we asked for the check and let the server know that we needed to get to another appointment...30 minutes later, no check. When my impatience started showing, our server pulled a disappearing trick. I finally walked over to the back and asked two other servers clustered around the cash register if we could please get our check. That's how I found out that their computer system was down and they were unable to process credit cards. In the thirty minutes that we were waiting for our check (we hadn't even handed our credit card over yet) no one bothered to inform us that their system was down but we could pay cash if we wanted. \nWe hastily pooled together all the cash we had which amounted to the check plus approximately 12% for tip. Once the server noticed that the tip wasn't up to their standard, I was snottily told that it wasn't the wait staff's problem that the computer system was down. Umm...ok...I get that the wait staff have no control over the computer system. But was it the wait staff's problem that we had to wait for 30 minutes before we were even told that the computer system was down? Yes. Was it the wait staff's problem that we didn't get even an acknowledgement of the delay? YES! We experienced zero service recovery. \n\nVisit 2 - We have some fun memories associated with the Hofbrauhaus in Cincinnati which is why we decided to give the Cleveland Hofbrauhaus one more chance. This time it was with a group of friends on a Saturday evening. We had heard stories of 60 minute waits so weren't surprised when we saw a line snaking out the door and along the side of the building. What we weren't prepared for was the way in which the wait was being handled. Hofbrauhaus seems to operate on the following wait system:\n1) Do you know the hostess? Yes? You are in!\n2) Did you sweet talk the hostess (maybe a monetary exchange involved)? Yes? You are in!\n3) Did you happen to hear the hostess as she ran past the line calling out 'Party of six! Does anyone have a party of six?' Yes? You are in!\n4) Did you expect to be seated because you waited in line like...wait...you are supposed to? Yes? No Hofbrauhaus for you!\nWe waited for close to two hours. Then as we saw another sweet talker come back from the hostess station with a smile on her face and then watched her large group being called from all the way in the back of the line to be seated, we gave up and decided to save what was left of the evening by going to Batiste and Dupree instead. \nSave yourself the aggravation and go spend your hard earned money somewhere else."^^ . . . "2015-02-23T00:00:00"^^ . . "7"^^ . "2"^^ .