"7"^^ . . "This is one of those things where it apparently totally depends on what tech you get. First, the pros: They were responsive, they have a weekend answering system set up which was a little odd but worked. We had a tech scheduled to come out on a Saturday within a few hours for a Rheem tankless water heater that stopped working at a rental property. That part was great. Unfortunately, that's where the greatness ended.\n\nTech met me at the house. First thing he did was explain it was going to be minimum $150 and probably more. Considering I needed to get hot water for my tenant, I didn't have many options. Ran through some stuff and then said, \"Hm, that's strange, there's no phone number on the heater label. I've never seen that. Do you have the owners manual?\" I explained if I did it wasn't handy considering I was onsite at the rental property and we'd had the unit for several years. In my mind I was thinking it was an easy Google search, but gave him benefit of the doubt as he called the main office to have them look up a number. He then called Rheem, sat on hold for a bit, and was transferred to someone else. Finally started working with support at Rheem and they walked him through troubleshooting the system. \n\nAt this point, he pulls out his multi meter and starts touching things. I hear him say something to the tech and then hang up. He explains to me that his multi-meter stopped working and he needs to go get another one. Ok, fine. He leaves and I hang out sitting on my truck tailgate. After an hour of waiting, I finally call the main office to see what in the world is taking so long. I learn that he's like 20 minutes away in a different part of town at a \"supply warehouse\". For a multi-meter? After around an hour and a half he returns and explains to me that he couldn't find a multi-meter at any stores (????) and therefore couldn't finish anything today. Said something like, \"I'm not going to spend $30 on a crap meter to then have to turn around and spend $100 on another.\" Told me he had to have someone else come back tomorrow to finish. I asked if that Rheem tech support line would even be available tomorrow and he said, \"oh, um, yeah, they should be\" and then walked away. \n\nI was very frustrated at this point. It'd been over 4 hours and nothing had been done and the tech basically walked away from it. Furthermore, I've used multi-meters for years and while I have a fancy one, I usually use the cheap ones with zero issues. Anyway, the tech left after an entire wasted afternoon. I had to do something, so I took matters into my own hand. I drove half a mile down the road to an Ace hardware, bought a multi-meter for $15, came back, called the number for tech support, they walked me through troubleshooting for 5 minutes, determined what parts were bad and told me they'd overnight them with instructions for me to install them myself. AND WE DIDN'T EVEN USE THE MULTI-METER! Why on Earth couldn't the tech have done this???\n\nNeedless to say, I called the main office to cancel the appointment for the next day and vented my frustration. It was completely ridiculous. When I call a supposed \"expert\" in a field, I expect them to know more about the subject than me. Today, that was not the case."^^ . "1"^^ . "0"^^ . . "9"^^ . "2015-12-20T00:00:00"^^ . .