"0"^^ . . "2"^^ . . . "1"^^ . "0"^^ . "2016-03-12T00:00:00"^^ . "We have had Guardian Protection for approximately one year now. We began to have false alarms the third week of December 2015 and immediately contacted customer service. They were able to disarm and attempt to reset our system several times including two separate instances in the middle of the night. We left on vacation December 26, 2015 and I set the alarm as away. A few hours later I was contacted by service advising an alarm was sounding and asked if everything was okay...problem was I was in an airport unable to advise and requested they dispatch local police. Alas, it was another false alarm. (I was charged a false alarm fee of $60.00 which I had to pay myself.) I spoke with service twice while on vacation to try to set up a visit to my home to diagnose the problem. Service finally scheduled Allied Security to inspect the system. Upon inspection it was revealed that the equipment installed by YOUR original provider, Skyline Security, installed equipment that did NOT \"work\" together as installed and essentially made the system useless. After speaking with service about the results I was told that Skyline would be getting in touch for installation of the proper equipment and there would be no charge to me. We have been checking back SEVERAL times and each time we are told that the service representative would circle back with the local provider and each time the answer for the delay has been \"waiting on parts.\" It has been in excess of 5 weeks since we were originally told the parts were being ordered and to await local provider direction. Our most recent attempts to get your company motivated to do your job was March 5, 2016 and were told we would hear something by Monday, March 7th...yes you guessed correctly we did NOT hear from anyone affiliated with your company. So we contacted you again Tuesday, March 9 and \"David\" advised he would look into it and contact us back by 2:30 pm local time. Here we are three more days later with no one from your company bothering to uphold one thing that has ever been spoken to us. So after way too many calls and me being the proactive individual and being told now for almost THREE months we still have not had a local provider fix or even visit to rectify the situation that your original installer did by using the incorrect equipment. Essentially I have been using a security system for almost one year, no sorry it hasn't even been able to be turned on for three months, that hasn't provided any security to me or my family.\n\nHave resorted to a Better Business Bureau complaint to seek rectification. You've been warned about theses folks I wish I had seen Yelp reviews before signing up with this company."^^ .